NetSuite CRM

NetSuite CRM Nolan Business Solutions

NetSuite’s Cloud CRM includes sales force automation (SFA), marketing automation (including email marketing) and customer support and service. NetSuite CRM is the only CRM solution which is completely integrated with back office order management, fulfilment and financials, giving companies a complete 360 degree customer view. 

This seamless integration ensures your business is operating on the same customer and transactional data and gives you real-time visibility of your customer lifecycle from lead to order to customer care.

Key NetSuite CRM areas

Sales force Automation – supercharge your sales performance with a seamless sales process from opportunity, upsell and quote management to sales forecasting , order management, fulfillment and even sales commissions:
  • Gain real-time and accurate visibility into pipelines and forecasts
  • Monitor sales team performance against quotas based on real-time invoices and cash sales collected by your accounting team
  • Accelerate the customer lifecycle from lead to opportunity to order to cash
  • Let sales reps generate their own quotes and book orders, with real-time visibility into back-office data
  • Provide deep insights into activity and business performance through real-time key performance indicators and dashboard
Marketing Automation – automate your entire marketing process. Effectively manage your leads, campaigns, keyword and SEO (Search Engine Optimisation) marketing. Benefit from integrated Email marketing software and web to lead forms. Measure the success of marketing campaigns and take the complexity out of lead qualification and conversion:
  • Streamline all marketing processes with a scalable end-to-end marketing automation solution
  • Rapidly create and streamline the execution of multi-channel campaigns
  • Gain real-time visibility into the complete marketing process, from campaign creation and execution to sale
  • Collaborate closely with sales and other business units to quickly convert leads into prospects
  • Communicate with your customers in a much more targeted and personal way
Customer Service Management – NetSuite CRM customer service management includes case management, time tracking, real-time customer access to Customer Portal and online knowledge base management and integrates with all other NetSuite functions, helping you improve customer satisfaction, attract new customers and lower service costs:
  • Track customer satisfaction in real time in order to address problems immediately and enable better customer retention
  • Provide support teams anytime, anywhere access to customer information - ideal for remote support employees
  • Link sales, service and fulfillment organisations to drive more revenue
  • Accelerate case resolution times by providing support staff with complete customer visibility
  • Increase response accuracy and reduce response times with an integrated knowledge base
  • Use case escalation rules to ensure that your most valued customers always receive the proper levels of support
  • Allow your customers to log and monitor the progress of cases via a customer portal
Partner Relationship Management – Your one-stop-shop to collaborative channel management, including lead management, sales tracking and order management, commissions management, forecasting, campaigns and promotional discounts as well as sales and marketing library publishing, providing you with an educated, enabled and productive partner channel:
  • Expand revenue and new market opportunities by building a dynamic partner channel
  • Provide real-time visibility into day-to-day marketing and sales activities for better tracking and shorter sales cycles
  • Greatly improve your partner relationships by empowering partners to thrive in your channel
  • Control the flow of information and communications through every phase of the partner sales and marketing process
  • Unite your partner activities with your in-company CRM and order management in a single application
With NetSuite CRM you can easily manage the entire customer lifecycle from lead to quote, order, fulfillment and customer care, from anywhere at any time.
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