As a professional services company ourselves, we understand that delivering great customer service is the most important thing to you. Project accounting is also important as you must budget and track the profitability per project. Simple reporting at project level is a key element here.
It is crucial that your business systems enable you to deliver consistent high levels of service. Customer service runs through everything you do from resource planning and project management to contract management, billing and revenue recognition. Our solutions cover all this and more.
Contract management must sit seamlessly with billing and handle renewals, upsell and service requirements. Often there are scheduled billing and complex revenue recognition rules to administer. Our solutions cope with these requirements automatically producing invoices and reconcilable revenue recognition journals.
Partnering with Nolan Business Solutions helped ensure a very swift implementation and proved instrumental in getting us a more focused service and ongoing advice on best practice. It gave us the extra peace of mind for a smooth go-live and experts on call to help deal with a new system.
Hywel Gyles, Group Financial Controller, Brandwatch
This is all integrated within the ERP system so when you look at a customer record you can see the entire engagement with that customer. It enables detailed planning, resource scheduling, diary management, time sheets expenses and mobile access. When they contact you, the information is at your fingertips enabling your staff to give a great customer experience.